Dashboard Overview
Real-time telecalling operations control center
Active Agents
-
Connected Today
-
Pending Follow-ups
-
Inactive Devices
-
Today's Calling Progress
Dynamic real-time progress per agent (00:00 to 23:59 IST)| AGENT | MOBILE | OUT ATT | OUT CONN | UNIQUE | INC | MISSED | NOT CONN | AVG DUR | TOTAL TIME | PROGRESS |
|---|---|---|---|---|---|---|---|---|---|---|
| Loading... | ||||||||||
Call Reports
Visual analytics for device and cloud calling performanceDaily Trend
Calls by dayCall Type Split
Type distributionOutcome Split
Agent-marked outcomesAgent Performance
Click an agent row to drill into that agent.| Agent | Mobile | Total | Out | In | Missed | Connected | Not Conn | Unique | Talk Time | Avg | Follow-ups | Last Call |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Loading... | ||||||||||||
Unified Calls
Latest 100 matching device and cloud calls| Time | Agent | Customer | Call | Duration | Outcome | Follow-up | Recording |
|---|---|---|---|---|---|---|---|
| No calls loaded. | |||||||
Live Agent Locations
Visual map tracking with active/inactive indicators. Refreshes every 30s.Map tiles use OpenStreetMap. Sync Loc triggers a high-priority FCM notification to retrieve FusedLocation coordinates on demand.
Onboarded Agents
No location updates yet.
Onboard New Agent
Grant telecalling login credentials for mobile appAgents Directory
Credentials, OTP, targets, and archive
Team Leader
Manager
HR
Owner / Admin
Agent
| AGENT | TARGET | MANAGER | TEAM LEADER | CLOUD NO. | STATUS | DEVICES | ACTIONS |
|---|---|---|---|---|---|---|---|
| Loading agents... | |||||||
Archived Agents
Archived staff stay visible here for transfer lookup or permanent cleanup.| AGENT | MOBILE | CLOUD NO. | STATUS | UPDATED | ACTIONS | |
|---|---|---|---|---|---|---|
| Loading archived agents... | ||||||
Devices & Sync
Sync diagnostics, system permissions, and device health| DEVICE & AGENT | STATUS | CALLS | LAST SYNC | PERMISSIONS | ACTIONS | |
|---|---|---|---|---|---|---|
| Loading... | ||||||
Managers & Team Leaders
Create dashboard users, then assign them to agents from Agents & DevicesAfter creating a Manager or Team Leader here, open Agents & Devices and use the Manager / Team Leader columns to map agents to them.
| USER | ROLE | ACTIVE | ASSIGNED | ACTION |
|---|---|---|---|---|
| Loading users... | ||||
Bulk upload to Lead Data Bank
CSV or Excel (.xlsx). Only Mobile is mandatory - columns are detected automatically, even if swapped or unlabelled.Create Single Lead
Create and assign a lead instantlyBulk Import Leads
Upload calling lists via CSV or bulk copy-paste leadsOption A: Upload CSV File
Tick the agents and set a weight. Equal weights share the leads evenly, one each in turn.
Option B: Copy-Paste Leads
CRM Leads Registry
Assigned caller lists and lead status updates| # | Lead | Status | Agent | Notes | Action |
|---|---|---|---|---|---|
| Loading... | |||||
Pending Follow-ups & Reminders
Callback schedules and reminder notes logged by agents| Due Date & Time | Agent | Mobile | Customer Name | Phone Number | Call Outcome | Reminder Note | Original Call Time |
|---|---|---|---|---|---|---|---|
| No pending callbacks or follow-ups. | |||||||
Reported Calls Queue
| CASE | CUSTOMER | REPORTER | CATEGORY | PRIORITY | STATUS | ASSIGNEE | DUE | |
|---|---|---|---|---|---|---|---|---|
| Loading reported calls... | ||||||||
Projects
Loading...
All Inventory
Loading inventory...
Bookings & Follow-up
| ITEM | CLIENT | AGENT | AMOUNT | STAGE | VALIDITY | |
|---|---|---|---|---|---|---|
| Loading... | ||||||
Financial Projection
All values at list price (area × rate or fixed price, plus PLC). "Collected" is the amount actually recorded on bookings.
Where the inventory value sits
By project
| NAME | TOTAL VALUE | OPEN (AVAILABLE) | HOT (INTERESTED) | BOOKED + AGREEMENT | REGISTERED | AT RISK | COLLECTED | SOLD % |
|---|
By category
| CATEGORY | UNITS | TOTAL VALUE | OPEN (AVAILABLE) | BOOKED + AGREEMENT | REGISTERED | SOLD % |
|---|
Inventory Settings
Add Project / Tower / Phase
Add Unit / Plot
Bulk Import (CSV)
Search & Filter Call History
Search by numbers, names, agents, types, and date rangesCall Log Registry
Historic and live calling log records| Call Time | Agent | Number | Name | Type | Duration | Status | Customer Status | Follow-up | Device | Sheet |
|---|---|---|---|---|---|---|---|---|---|---|
| Use filter criteria above to perform call search. | ||||||||||
Company Profile
Configure your company identity and core business info.Lead Connections
Connect Google Sheets or Facebook Lead Ads - new leads import automatically within minutes.| Name | Status | Source | Last Synced | Action |
|---|---|---|---|---|
| No lead sources connected yet. | ||||
Advanced: to point a source at an existing sheet instead, use the Advanced link in its row to paste a Spreadsheet ID and tab name manually.
Device Admin Security
Restrict client application settings. Callers will need to enter this passcode on their mobile devices to access preferences.💬 Company-Wide WhatsApp Template
Standardize follow-up message templates used by telecallers.💡 How it works: Standardize the message templates your agents use to follow up with customers on WhatsApp. Edits will sync to devices on demand and auto-compile customer name and outcomes on one-click WhatsApp outbound tasks.
Supported variables: {name}, {number}, {status}. Variable names are case-sensitive.
AI Call Insights
Enable cloud-call summaries with your company OpenRouter key.The key stays server-side. Leave this field blank to keep the current saved key.
This prompt is applied whenever AI Summary is generated for a cloud call. DigiCall still enforces structured JSON output for reports.
Reported Call Categories
Configure category priority and response/resolution SLA defaults.| CATEGORY | PRIORITY | RESPONSE SLA | RESOLUTION SLA | STATUS | |
|---|---|---|---|---|---|
| Loading categories... | |||||
-
✅ Present Today
-
⏳ Pending Approval
-
❌ Rejected
Attendance Log
| Photo | Agent | Date | Time | Distance | Status | Actions |
|---|---|---|---|---|---|---|
| Loading... | ||||||
Work Locations (Geofence)
📍 Add every office and working site. Agents inside any location's radius are auto-approved; others go to the pending queue.
Add location
Employees
| Name | Emp Code | Designation | Department | Mobile | Joining Date | Dashboard | Status |
|---|---|---|---|---|---|---|---|
| Loading... | |||||||
Click a row to edit the employee's HR record.
Attendance Register
Loading...
Present
Pending
Leave
Holiday
Weekly off
Absent
Rejected
½ = half day
• = corrected
P / PL / A / LOP = present, paid leave, absent, loss of pay
Leave Requests
| Employee | Type | From | To | Days | Reason | Status | Decision |
|---|---|---|---|---|---|---|---|
| Loading... | |||||||
Leave Types
| Code | Name | Annual Quota | Paid | Active | |
|---|---|---|---|---|---|
| Loading... | |||||
Add leave type
Leave Balances
| Leave Type | Paid | Quota | Taken | Remaining |
|---|---|---|---|---|
| Loading... | ||||
Holiday Calendar
| Date | Name | Optional | |
|---|---|---|---|
| Loading... | |||
Add holiday
Pending approvals
| Name | Backup mobile | Team leader | Submitted | Status | Action | |
|---|---|---|---|---|---|---|
| Loading... | ||||||
Invite links
Share the link or QR with new joiners. Anyone who opens it can submit their details; nobody can sign in until you approve them here.
Loading...
Invite QR
Salary Register
| Employee | Code | Present | Paid Leave | LOP | Gross | Incentive | Deductions | LOP Amt | Payable | Calls | Note | Final | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Loading... | |||||||||||||