Impersonating - actions here affect their real data.
Dashboard Overview
Real-time telecalling operations control center
LIVE SYNC ACTIVE
Device Alerts
No notifications
A
Active Agents-
Connected Today-
Pending Follow-ups-
Inactive Devices-
Today's Calling Progress
Dynamic real-time progress per agent (00:00 to 23:59 IST)
AGENT
MOBILE
OUT ATT
OUT CONN
UNIQUE
INC
MISSED
NOT CONN
AVG DUR
TOTAL TIME
PROGRESS
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Call Reports
Visual analytics for device and cloud calling performance
Daily Trend
Calls by day
Apply filters to load trend.
Call Type Split
Type distribution
No data.
Outcome Split
Agent-marked outcomes
No data.
Agent Performance
Click an agent row to drill into that agent.
Agent
Mobile
Total
Out
In
Missed
Connected
Not Conn
Unique
Talk Time
Avg
Follow-ups
Last Call
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Unified Calls
Latest 100 matching device and cloud calls
Time
Agent
Customer
Call
Duration
Outcome
Follow-up
Recording
No calls loaded.
Live Agent Locations
Visual map tracking with active/inactive indicators. Refreshes every 30s.
Map tiles use OpenStreetMap. Sync Loc triggers a high-priority FCM notification to retrieve FusedLocation coordinates on demand.
Onboarded Agents
No location updates yet.
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Total Devices
-
Online Devices
-
Total Calls
-
Active Agents
-
Offline Devices
Onboard New Agent
Grant telecalling login credentials for mobile app
Agents Directory
Credentials, OTP, targets, and archive
AGENT
TARGET
MANAGER
TEAM LEADER
CLOUD NO.
STATUS
DEVICES
ACTIONS
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Archived Agents
Archived staff stay visible here for transfer lookup or permanent cleanup.
AGENT
EMAIL
MOBILE
CLOUD NO.
STATUS
UPDATED
ACTIONS
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Devices & Sync
Sync diagnostics, system permissions, and device health
DEVICE & AGENT
STATUS
CALLS
LAST SYNC
PERMISSIONS
ACTIONS
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Managers & Team Leaders
Create dashboard users, then assign them to agents from Agents & Devices
After creating a Manager or Team Leader here, open Agents & Devices and use the Manager / Team Leader columns to map agents to them.
USER
ROLE
ACTIVE
ASSIGNED
ACTION
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Create Single Lead
Create and assign a lead instantly
Bulk Import Leads
Upload calling lists via CSV or bulk copy-paste leads
Option A: Upload CSV File
Option B: Copy-Paste Leads
CRM Leads Registry
Assigned caller lists and lead status updates
0 selected
Transfer all leads:
#
Phone
Name
Priority
Status
Assigned Agent
Notes
Created
Action
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Pending Follow-ups & Reminders
Callback schedules and reminder notes logged by agents
Due Date & Time
Agent
Mobile
Customer Name
Phone Number
Call Outcome
Reminder Note
Original Call Time
No pending callbacks or follow-ups.
0
Open Cases
0
Overdue
0
Urgent
0
Resolved
Reported Calls Queue
CASE
CUSTOMER
REPORTER
CATEGORY
PRIORITY
STATUS
ASSIGNEE
DUE
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Search & Filter Call History
Search by numbers, names, agents, types, and date ranges
From:
To:
Call Log Registry
Historic and live calling log records
Call Time
Agent
Number
Name
Type
Duration
Status
Customer Status
Follow-up
Device
Sheet
Use filter criteria above to perform call search.
Company Profile
Configure your company identity and core business info.
Lead Connections
Connect Google Sheets or Facebook Lead Ads - new leads import automatically within minutes.
Name
Status
Source
Last Synced
Action
No lead sources connected yet.
Advanced: to point a source at an existing sheet instead, use the Advanced link in its row to paste a Spreadsheet ID and tab name manually.
Device Admin Security
Restrict client application settings. Callers will need to enter this passcode on their mobile devices to access preferences.
💬 Company-Wide WhatsApp Template
Standardize follow-up message templates used by telecallers.
ACTIVE SYNCHRONIZED
💡 How it works: Standardize the message templates your agents use to follow up with customers on WhatsApp. Edits will sync to devices on demand and auto-compile customer name and outcomes on one-click WhatsApp outbound tasks.
Supported variables: {name}, {number}, {status}. Variable names are case-sensitive.
AI Call Insights
Enable cloud-call summaries with your company OpenRouter key.
The key stays server-side. Leave this field blank to keep the current saved key.
This prompt is applied whenever AI Summary is generated for a cloud call. DigiCall still enforces structured JSON output for reports.
Reported Call Categories
Configure category priority and response/resolution SLA defaults.
CATEGORY
PRIORITY
RESPONSE SLA
RESOLUTION SLA
STATUS
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✅ Present Today
-
⏳ Pending Approval
-
❌ Rejected
Attendance Log
Photo
Agent
Date
Time
Distance
Status
Actions
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Office Location (Geofence)
📍 Agents within the radius will be auto-approved. Others go to pending queue.
💡 Paste a Google Maps link and extract lat,lng from the URL (after @)
Edit Agent
Update credentials, target, manager mapping, cloud number and status.
Optional. Upload only if you want to replace the current photo.
Playback stays inside the dashboard. Download remains optional for sharing or audit.
AI Summary
Not generated
Generate a summary after the recording loads.
Transfer Agent Ownership
Move cloud number, device, leads and follow-ups to another agent. Old history stays with the old agent. Effective time must be now or in the past.
1 Agents
New staff member not listed? Onboard the agent first from the card above, then run the transfer.
2 Effective From & Mode
Historical Lock (Recommended)
Old calls, reports and follow-ups stay with the old agent. Use current or past effective time so the ownership switch happens immediately and history remains locked.
Full Reassignment
Also moves assigned leads and open follow-ups/callbacks to the new agent. Ownership change still requires a current or past effective time.